Logging In & Security

How to sign in to UMS with email, SSO, or two-factor authentication, plus password resets, session management, and troubleshooting.

Accessing UMS

1. Open your UMS URL

   Navigate to your organisation’s UMS URL in a web browser.

2. Enter your credentials

   Enter your email address and password.

3. Sign in

   Click Sign In.

Single sign-on (SSO)

If your organisation has SSO configured, you can also sign in using:

• Sign in with Microsoft 365 — Use your corporate Microsoft account
• Sign in with Google — Use your Google Workspace account

SSO leverages your organisation’s existing security policies and multi-factor authentication.

Two-factor authentication (2FA)

If your organisation requires 2FA, you will be prompted for a verification code after entering your password.

Setting up 2FA

1. Open security settings

   Navigate to Settings then Security.

2. Start setup

   Click Set up Two-Factor Authentication.

3. Scan the QR code

   Scan the QR code with your authenticator app (Google Authenticator, Authy, Microsoft Authenticator, or any TOTP-compatible app).

4. Confirm the code

   Enter the 6-digit code from your app to confirm.

5. Save your recovery codes

   Save your backup recovery codes in a secure location — you will need these if you lose access to your authenticator.

Store your backup recovery codes somewhere safe. Without them, losing access to your authenticator device can lock you out of your account.

Signing in with 2FA

1. Enter your credentials

   Enter your email and password as normal.

2. Open your authenticator

   When prompted, open your authenticator app.

3. Enter the code

   Enter the current 6-digit code.

4. Verify

   Click Verify.

Resetting your password

1. Start the reset

   On the login page, click Forgot Password.

2. Enter your email

   Enter your email address.

3. Check your inbox

   Check your email for a reset link (check spam/junk if it does not arrive within a few minutes).

4. Set a new password

   Click the link and set a new password.

5. Sign in

   Sign in with your new password.

Session management

• Your session remains active while you are using UMS
• After a period of inactivity, you may be asked to sign in again
• Tokens refresh automatically in the background — you should rarely need to re-authenticate during a working session

Troubleshooting

Problem	Solution
Forgotten password	Use the Forgot Password link on the login page
2FA code not working	Ensure your device clock is synchronised. Try waiting for the next code cycle
Lost authenticator device	Use one of your backup recovery codes, then set up 2FA on your new device
SSO not working	Contact your IT administrator to verify your account is provisioned for UMS access
Account locked	Contact your system administrator to unlock your account